Buy tickets for Parque do Caracol

Flexibility, Rescheduling and Cancellation Policy

Tickets purchased are valid for use on the date selected at the time of purchase. However, to provide greater flexibility, if you are unable to visit on your scheduled date, your park admission ticket may be used within up to 7 (seven) consecutive calendar days after the originally selected date, provided it has not been used.

Ousado and Corajoso attractions are not eligible for the flexibility period but may be rescheduled or canceled according to the rules below, which apply to all tickets.

Orders placed through the website may be canceled or rescheduled under the following conditions:

• Cancellation may be requested within 7 (seven) consecutive calendar days from the purchase date, except when this 7-day period overlaps with the scheduled visit date. Once it is 12:00 a.m. (midnight) on the scheduled visit date, cancellations will no longer be accepted.
• 24 (twenty-four) hours or more before 12:00 a.m. (midnight) of the scheduled visit date: cancellation is allowed.
• Less than 24 (twenty-four) hours before 12:00 a.m. (midnight) of the scheduled visit date: cancellation will only be permitted upon retention of 20% (twenty percent) of the ticket value by Parque do Caracol.
• Rescheduling is allowed only once, provided the request is made 24 (twenty-four) hours or more before 12:00 a.m. (midnight) of the scheduled visit date, subject to availability.
• Once the ticket flexibility period has expired, cancellation or rescheduling requests will no longer be accepted.

Cancellation requests must be made by the customer through the website or through our customer service channels.

Rescheduling requests must be made by the customer through the website or through Parque do Caracol's customer service channels via e-mail: [email protected].

For more information, please refer to the Terms and Conditions.
 

*Attractions sold separately. Park admission ticket required.

Restrictions:

• Maximum weight: 120 kg

• Maximum height: 2.20 m

• Minimum height: 1.40 m

• Minimum age: 8 years

Children and adolescents under 18 (eighteen) years of age may not access the “Corajoso” attraction unless accompanied by their parents or legal guardians who are over 18 (eighteen) years of age.

Access for minors accompanied by third parties will only be permitted upon presentation of valid documentation proving a family relationship up to the third degree (parents, siblings, uncles or aunts, nephews or nieces, or grandparents), or upon presentation of an express authorization from the parents or legal guardians, in accordance with applicable legislation.

Parque do Caracol reserves the right to deny access in the absence of the required documentation, in order to ensure the safety and protection of the minor.

Prohibitions:

To ensure everyone’s safety, it is not allowed to:

• Access the attraction wearing high heels, barefoot, flip-flops, or any footwear that is not securely fixed to the foot;

• Participate while wearing a skirt or dress;

• Bring loose objects that may fall, such as cell phones, cameras, keys, prescription or sunglasses;

• Participate if pregnant;

• Participate if you have heart conditions;

• Participate if you have panic disorder;

• Participate if you have labyrinthitis.

Enjoy this adventure safely and live an unforgettable experience!

Not permitted:

• Access with animals, except guide dogs or emotional support animals with supporting documentation. This guideline aims to ensure the safety and well-being of the pet itself, as the park is home to wildlife.
• Bathing or drinking water from the river.
• Filming or photographing Parque do Caracol for commercial purposes without prior authorization from the company.
• Carrying or using drones.
• Entering with large-sized materials (e.g.: tripod, musical instruments, bulky costumes, suitcases or equipment exceeding 25 x 35 x 55 cm).
• Accessing or staying shirtless, in swimwear or barefoot.
• Entering with skateboards, scooters, skates or shoes with built-in wheels, bicycles or similar items.
• Children or teenagers under 18 (eighteen) years accessing or staying in the park without their parents or responsible adults. Guardians must present supporting documentation proving a kinship relationship up to the third degree (parents, siblings, uncles/aunts, nephews/nieces, grandparents) or written authorization from the parents, as provided by law.
• Planting or removing flora species.
• Practicing any kind of environmental damage.
• Feeding, approaching or hunting animals.
• Carrying firearms, ammunition, self-defense devices (pepper spray, stun guns).
• Accessing with flammable or explosive objects or liquids.
• Loud noises, using horns, whistles, large megaphones or artificial devices emitting noise.
• Performing diverse demonstrations.
• Using the park bathrooms for bathing.
• Accessing while wearing helmets or face-covering headgear - Law nº 6717/14.
• Selling any type of product or service without prior authorization.
• Performing any apology for crime.
• For visitors' safety, entering with bottles, glasses or any other glass containers is prohibited.
• Burning any object inside Parque do Caracol is prohibited.

Parque do Caracol has barbecue areas, whose usage and access are regulated by the "Terms of Use of the Barbecue", which must be interpreted together with the rules provided in these "Access Rules for Parque do Caracol".

Thus, in case of renting one of these areas, the User must comply with the specific rules established in the "Terms of Use of the Barbecue" and, in a complementary manner, observe the provisions of these "Access Rules for Parque do Caracol", provided that they do not conflict with the "Terms of Use of the Barbecue".